Terms & Conditions
Effective Date: 22nd June 2026
1. Acceptance of Terms
By making a booking at Social Butterfly Tea & Dessert through our website, you agree to be bound by these Terms & Conditions. If you do not agree to any part of these terms, please do not proceed with a booking.
2. Booking & Reservation
Availability
All bookings are subject to availability. Confirmation is provided via email only after payment has been received and processed successfully.
Group Size
Bookings can be made for 1 to 5 guests via our online system. Bookings of 6 or more guests should contact us directly at +61 492 969 719.
3. Payment & Fees
Deposit Requirements
A reservation deposit is required to secure your booking. The total charge includes:
Base Deposit: AUD $10 per guest
GST (10%): Non-refundable tax on the base deposit
Processing Fee: 1.7% + AUD $0.30 per transaction (non-refundable)
Payment Processing
Payments are processed securely through Stripe. By booking, you authorise the charge to your card or payment method.
Non-Refundable Fees
The following amounts are non-refundable under all circumstances:
GST (10%)
Processing fee (1.7% + AUD $0.30)
These fees are charged by our payment provider and are in addition to your booking deposit.
Currency
All prices are displayed and charged in Australian Dollars (AUD).
4. Deposit & Refund Policy
What is Refundable
The base deposit (AUD $10 per guest) is refundable only if:
Scenario A - You Attend Your Booking: The base deposit is automatically credited to your final bill at the restaurant.
Scenario B - You Cancel in Advance: If you cancel at least 24 hours before your reservation time, the base deposit will be refunded to your original payment method within 7-10 business days.
What is Non-Refundable
GST (10%) is non-refundable
Processing Fee (1.7% + AUD $0.30) is non-refundable
Base deposit is non-refundable if cancelled less than 24 hours before booking or if you do not attend
Cancellation Requests
Cancellation requests must be made via email to contact@socialbutterflytea.com or by phone at +61 492 969 719.
5. Conduct & Venue Rules
Behaviour Policy
Guests are expected to conduct themselves respectfully and in accordance with Australian law. We reserve the right to refuse service or terminate a booking immediately if:
Behaviour is abusive, threatening, or violent
Language or conduct is offensive or disruptive
Guests are under the influence of drugs or alcohol to an unsafe degree
Any action poses a risk to staff or other guests
No refund will be provided in these circumstances.
Health & Safety
Social Butterfly Tea & Dessert operates in compliance with NSW health and safety regulations. Guests must inform us of any allergies or dietary requirements at the time of booking. While we take reasonable steps to accommodate these requests, we cannot guarantee allergen-free meals.
6. Liability & Indemnity
Limitation of Liability
Social Butterfly Tea & Dessert is not liable for:
Loss or damage to personal belongings
Injuries sustained during the booking (except where caused by our negligence)
Changes to menu availability or venue circumstances beyond our control
Indemnity
By making a booking, you agree to indemnify and hold harmless Social Butterfly Tea & Dessert, its staff, and owners from any claims arising from your booking or visit to the venue.
7. Data & Privacy
Personal Information
By booking, you consent to the collection and use of your personal information in accordance with our Privacy Policy. Your data is handled securely and will not be shared with third parties except as required by law or to process your booking.
Booking details are stored in our Google Calendar and Sheets system and processed through our Google Apps Script for booking management.
Marketing
We may contact you with information about special offers and events. You can opt out of marketing communications at any time by contacting us.
8. Intellectual Property
All content on the Social Butterfly Tea & Dessert website, including images, text, and logos, is the intellectual property of Social Butterfly Tea & Dessert. Unauthorised reproduction, distribution, or use is prohibited.
9. Modifications to Terms
Social Butterfly Tea & Dessert reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website. Continued use of the booking system constitutes acceptance of modified terms.
10. Dispute Resolution
Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Australian Consumer Law
Nothing in these terms limits your rights under the Australian Consumer Law (ACL). If a booking qualifies as a "consumer transaction" under the ACL, you may have statutory rights including the right to compensation for loss or damage.
Complaints & Resolution
If you have a complaint or dispute:
Contact us in writing at contact@socialbutterflytea.com
We will respond within 7 business days
If unresolved, you may pursue further action through appropriate channels
11. Cancellation by Social Butterfly Tea & Dessert
In rare circumstances, we may need to cancel or reschedule your booking due to:
Unforeseen venue closure
Emergency circumstances
Force majeure events
In these cases, we will:
Contact you as soon as reasonably possible
Offer an alternative date, or
Provide a refund of the base deposit (GST and processing fees remain non-refundable)
12. Contact Information
For questions regarding these Terms & Conditions or to make a complaint:
Social Butterfly Tea & Dessert Level 1, 387 George Street Sydney NSW 2000
📧 contact@socialbutterflytea.com 📞 +61 492 969 719 🕐 Response time: Within 24 hours during business hours
13. Entire Agreement
These Terms & Conditions, together with our Booking Policy and Privacy Policy, constitute the entire agreement between you and Social Butterfly Tea & Dessert regarding your booking and visit. Any previous agreements, understandings, or negotiations are superseded by these terms.