Booking Policy

Effective Date: 22nd June 2026

Reservation Deposit & Payment Structure

To secure your booking, a reservation deposit is required at the time of booking. The total amount charged includes:

  • Base Deposit: AUD $10 per guest (refundable under conditions outlined below)

  • GST (10%): Applied to the base deposit (non-refundable)

  • Processing Fee: 1.7% + AUD $0.30 per transaction (non-refundable)

Example Calculation

For a booking of 2 guests:

  • Base Deposit: $20.00

  • GST (10%): $2.00

  • Processing Fee: $0.67

  • Total to Pay: $22.67

Deposit Refund Policy

What is Refundable

The AUD $10 base deposit per guest is refundable only under the following conditions:

If you attend your booking: The base deposit is credited towards your final bill at the restaurant.

If you cancel: The base deposit may be refunded if the cancellation is made in accordance with our cancellation policy (see Cancellations & No-Shows below).

What is Non-Refundable

The following fees are always non-refundable and cannot be credited towards your final bill:

  • GST (10%) on the base deposit

  • Processing Fee (1.7% + AUD $0.30)

These fees are charged by our payment provider and cannot be waived or transferred.

Reservation Confirmation

All bookings are subject to availability and are only confirmed once a confirmation email has been issued.

We reserve the right to contact guests to verify booking details where necessary.

Guest Numbers & Seating

Reservations are based on the number of guests confirmed at the time of booking. If additional guests arrive, seating for the extra guests is not guaranteed and will be subject to availability. We recommend updating your reservation in advance if your party size changes.

Arrival Time

Please arrive on time for your reservation.

Tables are held for up to 15 minutes after the booking time. Late arrivals may result in cancellation of the reservation without refund.

Rescheduling

Guests may request to reschedule once per booking, subject to availability.

Reschedule requests must be made at least 24 hours prior to the original booking time.

Where rescheduling is approved:

  • The base deposit will be transferred to the new booking date

  • GST and processing fees are non-refundable and do not transfer

Cancellations & No-Shows

Cancellation Policy

If you cancel at least 24 hours before your booking time:

  • Base deposit: Refundable in full

  • GST & Processing fees: Non-refundable

If you cancel less than 24 hours before your booking time, or do not attend:

  • Base deposit: Forfeited (non-refundable)

  • GST & Processing fees: Non-refundable

No-Show

If you do not attend your reservation without prior notice, the full amount paid (base deposit, GST, and processing fees) will be forfeited.

Final Bill at Venue

The AUD $10 per guest base deposit will be deducted from your final bill at the time of payment in-store.

Example: A booking of 2 guests with a $22.67 total payment:

  • Base deposit credited to bill: $20.00

  • Remaining amount paid at venue: Bill total minus $20.00

GST and processing fees are separate and do not reduce your dining bill.

Dietary Requirements

Please inform us of any allergies or dietary requirements when booking. While care is taken to accommodate requests, we cannot guarantee allergen-free meals.

Venue Rights

We reserve the right to refuse service or end a booking where behaviour is unsafe, abusive, or disruptive.

Changes by Venue

In rare circumstances, we may need to reschedule or cancel bookings. Where this occurs, we will:

  • Offer a new booking at an alternative time, or

  • Provide a full refund of the base deposit (GST and processing fees remain non-refundable)

This is in line with Australian Consumer Law.

Contact

Social Butterfly Tea & Dessert

Level 1, 387 George Street Sydney NSW 2000

📧 contact@socialbutterflytea.com

📞 +61 492 969 719

For queries regarding refunds or cancellations, please contact us within 7 days of your booking.